Shipping policy

Processing Time All orders are processed within 3–5 business days. Custom or made-to-order pieces may require 7–14 business days before dispatch.

Domestic Shipping (UK) We deliver across UK. Standard delivery takes 3–7 business days depending on your location.  orders may qualify for white-glove delivery and setup — contact us to arrange.

International Shipping We ship worldwide. Delivery times vary by destination (typically 10-21 business days). International customers are responsible for any applicable import duties, taxes, and customs fees upon arrival.

Shipping Rates Rates are calculated at checkout based on order size, weight, and destination. Due to the nature of solid teak furniture, oversized items may incur additional freight charges — we'll contact you if this applies.

Order Tracking Once your order ships, you'll receive a confirmation email with tracking details.

Damaged or Lost Items If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your email] so we can resolve it promptly.